Site visits
A good ‘access all areas’ tour can identify quick-wins as well as more involved development work
We’ll work through a series of points on our visit, but if you have particular things you’d like our scrutiny and advice on, let’s discuss this before we arrive.
Tailored Insight: Customised assessments based on specific site challenges and goals
Practical Solutions: Actionable recommendations with clear, achievable outcomes for improvement
Visitor-Centric Focus: Emphasis on enhancing the overall visitor experience and engagement
Example: a small, volunteer-run museum facing critical financial challenges
We'll carry out a quick half-day visit to assess the visitor experience and operational flow. We’ll be particularly looking for immediate improvements like signage, visitor engagement, and streamlining the way visitors experience the place to reduce operational costs.
Afterward, we’ll suggest low-cost, high-impact changes that can help enhance the visitor experience without requiring large amounts of money.
Example: a well-established cultural centre looking to innovate
Our site visit will assess how it can further integrate digital engagement or diversify programming to expand its reach. We’ll go through visitor data, assess the use of space, and suggest enhancements like partnerships with local artists or tech-driven exhibitions.
Our follow-up report will focus on strengthening the vision for the future, ensuring that anything new aligns with the ‘big picture’.
Example: a large, well-established heritage site aiming for growth
We'll spend a full day evaluating its existing visitor services, financial approach, and partnership opportunities. We’ll come up with ways to expand and diversify, such as introducing seasonal events, creating more immersive experiences, or using visitor data to personalise marketing work.
The report will include steps to ensure that growth is sustainable, and that the visitor experience continues to evolve in line with what people expect.